Yes, our worldwide shipping service ensures no one is left behind. Once we know your current location, the exact shipping costs are calculated at checkout. We offer two shipping services: Standard Shipping and Express Delivery (using couriers such as DHL, POSTNL, UPS, and FedEx). We provide complete transparency around shipping costs and estimated delivery times at checkout, so you can choose the service that best suits your needs.

An estimated delivery time will be displayed at checkout once we know your exact location. Standard shipping times vary from country to country, but orders in the Netherlands and Belgium typically take between 5 and 12 business days. Orders in the US take six to seven business days, and orders outside the US take seven to fourteen business days. The estimated delivery time includes preparation, shipping, and postage time. Shipping times are approximate, and we cannot predict potential customs delays for every destination country.

Please check the shipping time for your specific order. Shipping times are typically 7-14 business days for US orders and 5-12 business days for international deliveries and deliveries to the Netherlands and Belgium. *These times exclude weekends.* If your order hasn't arrived after this time, please email Info@lunitashop.us for an update.

Yes, once your order has been shipped, you will receive a unique tracking number so you can stay informed about the progress of your orders.

Normally this is not a cause for concern, as tracking information can be processed before actual delivery has taken place. 1. Check that the shipping address is complete and up to date 2. Check if there has been an attempted delivery 3. Check that your package has not been delivered to your neighbors If you still cannot find your package 36 hours after the delivery confirmation, please contact us at Info@lunitashop.us

At Lunita Beauty, we believe it's important that you're satisfied with your order. If you do wish to return an item, you can view our complete and current returns policy via the following link:Retourbeleid

On this page you will find all information about the conditions, the return period and how to register a return.

Once the item is returned to us in good condition, you'll receive an email notification confirming that your refund has been processed. The outstanding credit will be automatically credited back to your original payment method within 5 business days.

Don't worry, you're still entitled to a refund, we'll simply refund the amount you paid after the relevant discount has been applied

For NL&BE - 4.99 EUR

FREE SHIPPING ALL ORDERS ABOVE 25 EUR

Europe & UK - 8.99 EU

RFREE SHIPPING ALL ORDERS ABOVE 30 EUR

Global - 6.99 EUR

FREE SHIPPING ALL ORDERS ABOVE 35 EUR

With every order, you automatically receive a tracking number. This tracking number is sent to your email within two days of your order confirmation. You can easily find all information about the status of your package on our Tracking pagina. Once you have received your tracking number, you can immediately track your order there.

Items often ship from different warehouses and arrive separately. This doesn't affect shipping costs.

If you need to cancel your order after it's been placed, please contact us at info@lunitashop.us and a team member will handle your request. Once the order has been processed, cancellation is no longer possible. All products are covered by our 60-day satisfaction guarantee to ensure you're 100% satisfied with your purchase.

We sincerely apologize for the confusion and are happy to resolve the issue. To help us, please email us at Info@lunitashop.us with your order number, details of the items ordered, and the items received.

Yes, select your preferred currency in the top right corner of our homepage. For mobile internet users, the dropdown menu is located at the bottom of the page.

We accept payments via Ideal, Shop Pay, PayPal, Google Pay, Visa, Mastercard, Amex, Discover, JCB, Union Pay and Klarna

When making credit card payments, rule out any issues with the card's expiration date and credit limit. If the problem persists, contact your bank. Please note that authorization from both our banking provider and your financial institution is required to process the transaction.

Depending on the destination country, individual import taxes/duties may be charged on your order. These charges are not calculated as part of the order total or shipping costs and must be paid by the recipient. These charges are not payable to Lunita Beauty, but directly to your customs office. Since customs duties vary significantly from country to country, please contact your local customs office for personalized advice.

You can't use Klarna's "Pay in 3" option with a new account, as this payment method's availability is based on an automated assessment of factors such as order amount, your details, and previous order history, which isn't determined with a new account. To increase your chances of being offered "Pay in 3," please ensure you provide the correct information and that your billing address matches your shipping address. Please try again on future purchases.

For more information about Klarna, visit their official website:

https://www.klarna.com/us/customer-service/why-are-not-all-payment-methods-available-at-the-checkout/https://www.klarna.com/uk/customer-service/why-are-not-all-payment-methods-available-at-the-checkout/

Is a vajacial treatment safe for home use?

Yes, when used according to the instructions, a vajacial treatment is safe for home use. Our bikini scrub, exfoliating scrub glove, vajacial mask, steamer, and after-treatment oil are specially developed for the sensitive skin of the intimate area.

Note: Only use externally; nothing should be used internally.

Can I use the Dead Skin Shovel on my intimate skin?

Yes, but only on the mons pubis and groin, never on the labia or mucous membranes. The ultrasonic dead skin shovel is designed to remove dead skin cells and help prevent ingrown hairs. Always use on damp skin and at the lowest setting for this area.

How do I know if the Dead Skin Shovel is working properly?

Ultrasonic vibrations are barely noticeable. To check if the device is active, you can place a few drops of water on the blade. If the droplets vibrate or vaporize slightly, the device is working properly.

Does the Vajacial Steamer emit heat?

Yes, the steamer uses warm steam to: Gently open pores Loosen dead skin cells Soften ingrown hairs Better prepare the skin for masks and oils The temperature is safe and designed for sensitive skin areas. Always keep a distance of 15–20 cm while steaming.

Can I use the scrub, steamer, masks and oil all in one treatment?

Yes! A vajacial actually consists of several steps. You can combine all products for the best results: Scrub (scrub or scrub glove) Steam Apply mask After Treatment Oil for hydration & soothing

Note: After hair removal, you must wait 24 hours before scrubbing or steaming.

Can I have a vajacial if I have metal implants?

Only the Dead Skin Shovel works with ultrasonic vibrations. Do not use this device if you: Pacemaker Metal in the face or body Metal plates, hip/joint implants Electronic medical implants Our steamer, masks, scrub and oil are safe to use.

How often can I have a vajacial treatment?

For the best results we recommend: 1 full vajacial per week Scrub: 2-3 times per week Steam: 1-2 times per week Mask: 1x per week or more often if irritation occurs After treatment oil: daily after showering or hair removal You can reduce the frequency for sensitive skin.

When will I see results?

A lot Clients notice after just 1–2 treatments: Fewer ingrown hairs, smoother skin, fewer red bumps, softer, more even texture. Improvements are often clearly visible after 3–4 weeks.

Is the 4-in-1 Mini Cavitation Set safe to use on the face? Yes, this device comes with a special 3-pole facial attachment that is safely designed for sensitive facial skin. Use only the facial attachment for the face and, if necessary, the neckline. The larger body attachments are intended exclusively for body applications. How do I know if the cavitation or ultrasonic vibrations are working? Ultrasonic vibrations are barely noticeable on the skin; this is normal. To test if the function is active, place a drop of water on the metal head. If you see a slight vibration in the water, then the cavitation/ultrasound is working correctly.

Does the device get warm during use? Yes, especially when using the RF (Radio Frequency) function. When the skin is in full contact with the treatment head, controlled heat is emitted to: Improve skin elasticity Stimulate collagen production Make the treatment more comfortable The heat is normal and should be mild and pleasant. Can I use multiple functions at the same time? Yes. You can choose from: Cavitation RF Radio Frequency EMS micro-stimulation Lipo - massage function All functions can be used individually or in combination. Simply press the buttons: the indicators show which functions are activated. Can I use the device if I have a metal implant, pacemaker or other medical device? No. Do not use this device if you have any of the following: Pacemaker or other electronic implants Metal plates, pins or hip joints Metal implants in the treatment area Artificial heart valves Radio waves and EMS can interfere with medical devices.

Does the device get warm during use?

Yes, especially when using the RF (Radio Frequency) function. When the skin is in full contact with the treatment head, controlled heat is emitted to: Improve skin elasticity Stimulate collagen production Make the treatment more comfortable The heat is normal and should be mild and pleasant.

Can I use multiple functions at the same time?

Yes. You can choose from: Cavitation RF Radio Frequency EMS micro-stimulation Lipo - massage function All functions can be used individually or in combination. Simply press the buttons: the indicators show which functions are activated.

Can I use the device if I have a metal implant, pacemaker or other medical device?

No. Do not use this device if you have any of the following: Pacemaker or other electronic implants Metal plates, pins or hip joints Metal implants in the treatment area Artificial heart valves Radio waves and EMS can interfere with medical devices.

How often should I use the 4-in-1 Cavitation Set for best results?

For optimal results we recommend: 10–15 minutes per zone Every day Once you see clear improvements such as a smoother surface, less retention, or tighter skin, you can switch to 2–3 maintenance treatments per week.

Do I need to use RF gel?

Yes, absolutely. The included Ultrasonic RF Gel is essential because it: Conducts energy better Protects the skin from friction Ensures a stable temperature Significantly increases the effectiveness of cavitation and RF Never use water, body lotion, oil, or other products as a substitute.

Can I use oil after the treatment?

Yes. The set contains an After Treatment / Shave Oil, which helps with: Skin repair, Soothing after RF or cavitation, Hydration, Combating dryness and irritation. Always use the oil after removing the gel.

Can I use the device on freshly depilated skin?

Do not use the cavitation set immediately after hair removal. Wait at least 24 hours for the skin to calm down, especially if you have: Waxed, Shaved, or used an epilator.

This prevents redness, irritation and itching.Which attachments are included in the set and what are they for?✔ 3-pole facial head - for face, jaw line and neck✔ Round body head - for stomach, arms, love handles✔ Deep contour head - for thighs, legs and cellulite areas✔ Precision head - ideal for smaller contour areas such as lower abdomen or upper armsAll heads are designed to correctly conduct cavitation, RF and EMS.